Agartala, Jul 27, 2024, TRIPURA TIMES Desk

Agartala, July 27: In a significant achievement for Tripura, the ‘Aamar Sarkar’ web portal, launched by Tripura Chief Minister Dr. Manik Saha, has been selected as one of the five Best Practices among all the participating States in the Chief Ministers' Conclave. 
The pioneering initiative of State Government ‘Aamar Sarkar’ was presented as Best Practice in promoting Good Governance by Chief Minister Prof (Dr.) Manik Saha in the Chief Minister’s Conclave chaired by Prime Minister Narendra Modi on Saturday 27th July at New Delhi. 
The Chief Minister’s Conclave was attended by more than 20 Chief Ministers and Deputy Chief Ministers of BJP ruled States in the country. ‘Aamar Sarkar’ was selected as one of the five Best Practices amongst all the participating States in the Conclave. 
‘Aamar Sarkar’ initiative of the State Government is lauded by Prime Minister Narendra Modi and all Chief Ministers and Deputy Chief Ministers in the conclave and it is likely to be replicated in other States as the best practice. 
‘Aamar Sarkar’ is an innovative approach launched by the State Government in November 2022 to redress the public grievances through online platform exclusively dedicated to the rural people. 
It has facility to lodge the complaints online as well as through mobile application, upload the geo-referenced photographs as well as track the complaints online. These complaints are marked to the field officers of the 81 line departments in the State.  
These complaints are to be resolved by the field functionaries within 4 days, else these are escalated to the senior officers of concerned departments. Once work is completed, it is to be verified and certified by the Head of the Department before the complaint is closed. To enable people to identify the issues, weekly “Village Walks” are conducted on every Thursday and ‘Aamar Sarkar Day’ is observed on every Monday in each of the 1,176 Gram Panchayats and village committees. 
As per the data provided by the Rural Development (Panchayat) Department, in last 21 months, total  52,992 issues were raised by the rural people of the State, out of which 95% issues are resolved.